FAQs
SHIPPING & DELIVERY
Do you offer free shipping? Yes — free shipping on all U.S. orders. No minimum.
How long until my order ships? Orders are processed within [1–2] business days. You'll get a tracking number by email the second it's on the way.
How long does delivery take? U.S. orders typically arrive in [3–7] business days after shipping. International [7–14] business days.
Do you ship internationally? Yes — we ship worldwide. Duties/taxes at checkout or on delivery depending on your country.
How do I track my order? Use the Track Your Order link in the menu, or the tracking number in your shipping email.
SIZING & FIT
How do your sizes run? Most pieces are designed for a relaxed, baggy fit (it's in the cut). Check the size chart on each product page before ordering. If you want it less oversized, size down one.
Where's the size chart? On every product page under "Size Chart" — measurements + model reference (height + size worn) so you can compare to yourself.
The size I want is sold out — what do I do? Our pieces drop in limited runs and sell out fast. Join the VIP list for restock alerts and first access to the next drop — VIPs get notified before anyone else.
DROPS & RESTOCKS
How often do you drop? We release in limited drops. Once a piece sells out, it may or may not come back — when it's gone, it's usually gone.
Will [X] be restocked? Some pieces restock, some don't. The only way to know first is the VIP list — you'll get the alert before it's public.
How do I get early access to drops? Join VIP. Early access, exclusive offers, and restock alerts straight to your phone.
RETURNS & EXCHANGES
What's your return policy?
All sales are final, and we do not accept returns or exchanges, except in the case of damaged or defective items.
Full details on our Refund Policy page.
I got the wrong item or it arrived damaged. That's on us — email [your email] with your order number and a photo and we'll make it right fast.
PRODUCTS & CARE
What are your pieces made of? Material is listed on each product page. We use heavyweight fabrics (e.g. 400 GSM nylon on the Track Pants) built to last, not thin fast-fashion.
How do I care for my VOLT pieces? Wash inside out, cold water, delicate cycle. Air dry only — do not tumble dry. This protects the texture, prints, and detailing.
What's the Mystery Box? A curated bundle of VOLT pieces worth more than you pay — a discounted way to cop multiple items. Contents vary; non-returnable.
ORDERS & PAYMENT
What payment methods do you accept? All major cards, Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I change or cancel my order? Email us ASAP at [your email] — if it hasn't shipped we'll do our best. Once it's out the door we can't change it.
I never got an order confirmation. Check spam first. Still nothing? Email [your email] with the name/email used and we'll track it down.
STILL NEED HELP?
Reach us at [your email] or DM @volt.la on Instagram. We typically reply within [24] hours.